Returns Policy

RETURNS

We will provide you with a store credit or exchange for full priced purchases under the following conditions: The goods must be in unused condition, in original packaging, with original labels and ticketing attached. The goods must be returned to us within 7 days from date of purchase. If 7 days have gone by since your purchase, unfortunately we cannot offer you a credit or exchange.

The original invoice must be provided as proof of purchase. Goods for return or exchange must be returned to Country Lane Originals within 7 days from date of purchase to be eligible for a store credit. Original shipping charges will not be refunded. A further delivery charge will be required for sending out all exchanges.

SALE ITEMS

No refunds or exchanges on sale or discounted items or purchases made with a sale promo code.

RETURN SHIPPING

Please contact us on tracy@countrylane.co.nz or call us on 06 345 0011 to confirm the return of an item before sending it to us. If the product has been damaged in transit please notify us immediately and we will contact the delivery provider to resolve any claims.

You are responsible for paying for your own shipping costs when returning/exchanging an item. Shipping costs are non-refundable. If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Country Lane Originals takes no responsibility for missing incoming deliveries.

QUERIES

If you have any queries regarding returns or exchanges please contact us at tracy@countrylane.co.nz or call us on 06 345 0011.